The following article was published in Security Management, A Publication of ASIS International. It profiles the implementation of intelligent communications at Seattle Children's, a long-term client of Aronson Security Group. We believe interoperability is a key enabler to reducing waste due to process inefficiencies, redundant touch points and redundant IT systems. But it also mitigates risk by providing new methods for situational awareness and actionable response. Let us know if you have any questions.
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With more than 420,000 annual visits from patients from four states, Seattle Children's Hospital serves the largest region of any children's hospital in the United States.
The organization, made up of a research arm, a foundation, and the hospital, strives to provide robust security while making its stakeholders feel welcome and cared for.
"As a security team, our goal is really to ensure the mission of our hospital, which is to treat patients and find cures for diseases," says Dylan Hayes, CPP, manager of the physical security program at Seattle Children's. "We do that by interfacing with our families and our patients…we're a customer-service oriented team."
A security officer staffs the emergency department around the clock, and officers also operate a security operations center for the entire hospital that is open from 6:00 a.m. to 10:00 p.m.
Visitor management is important to Seattle Children's, and the security team screens everyone who walks through the door to ensure that they have a purpose to their visit. Visitor identification is processed by a database that checks for sexual offenses and other criminal records.
"We have security teams at five different entrances during the day that greet people as they come in....