Strategic Planning, at its best, involves the collaboration of subject matter experts in a variety of disciplines. Phil Aronson discusses a hospital featured at the Great Conversation that transparently shared its experience.
Security Risk Management Services providers are creating "scorecards" or evaluation criteria for categories of technologies such as access control, video surveillance and critical communications. At PSA TEC, Aronson Security partnered with Setracon and Zenitel to explore the scorecard for critical communications.
By Phil Aronson
Originally published in Security Magazine’s April Issue – The Corner Office
I have been given the opportunity to be a member of a few security executive forums. These are trusted communities. It is understood that some information cannot be shared or, if shared, not attributed. I am honored and humbled to be a part of these leadership associations.
When you walk away from such meetings, you realize the world is very complex and not one of us in the room have all the answers. I also remind myself that although the world can be a frightening place, there is hope when people of integrity, vision and faith work together to make it safer for generations to come.
From these groups, I attempt to take the learnings and apply them to our clients, our employees and, ultimately to the strategic direction of my company. I know others are doing the same.
Here are some of the paths of knowledge I am taking because of these meetings to see a little farther down the road.
- We must be a trusted advisor. But now trust is more than a relationship; it is a responsibility to build the competencies needed to construct a highly resilient and valuable risk mitigation program for our clients. This will include the security of security technology itself and the sustainable practices to keep it secure.
We live in an evolving security business landscape. Without having a core discipline around innovation and change, we will be slow to adapt. Given this, a new definition of ‘‘trusted advisor’’ is needed; one that can help the client see the reality of their situation. This would include identifying the waste and the opportunity as well as the strategic imperatives that will create value for the organization.
Customer centric, which is not a new phrase, seems to be experiencing a recent surge in popularity. To me, it seemed like an odd term at first, because you can’t make a sale without a customer. The buying and selling of products and services requires a customer. So, aren’t businesses customer centric by their nature? After all, the term customer service starts with the word “customer."
2016 saw video surveillance and security increasingly become the focus of mainstream media conversations, with video playing a pivotal role in bringing terror suspects to justice (as it did recently in NYC) and with police body worn cameras capturing sometimes controversial incidents that spark national conversations. Behind the camera, technology has continued to evolve and storage has become an even more important consideration for anyone implementing a surveillance and security system. Integrators, resellers, vendors, and end-users can look to 2017 as a time of vigorous change for video surveillance and security.
On the surface, the goal of a Visitor Management system seems pretty clear: to process and track guests at a facility to give an organization a better idea of who’s coming and going.Visitor Management and facility security go hand-in-hand, and both are key to providing a great experience for employees and guests. A good Visitor Management system will make a site safer in a number of ways.
As colleges and universities are faced with the challenges of securing their campuses, there is inevitably, and unfortunately, a need to prioritize activities based on the available budget. Though this may seem like an impossible choice, campuses need to ask themselves, ‘What is most important to protect?’.
2012, was the second year for the Great Conversation. Building upon the successes of the 2011 Great Conversation, 2012 attracted attention and interest from key executives of leading northwest companies. Many attendees felt the shared business intelligence was valuable in helping security executives create a roadmap for the future of their enterprises.
As a small municipality in the shadow of a big city, the Town of Billerica, Massachusetts shares the same concerns as cities of any size would recognize: a need to keep its residents and visitors safe while maintaining a welcoming environment. To achieve this, the Billerica Police Department (BPD) believed it needed an upgrade to its analog camera system to register a better picture in case of an incident.