Service and Support Offerings
ASG offers a standard suite of services that customers can utilize to get the most out of the investment they have made in their security system. In addition, our customer care team and your ASG Client Manager will custom tailor a program that meets the service level and up-time requirements and measures of your business.
Our customer care offerings include but are not limited to:
Remote system access support
Database and software support
System and equipment technical support
Software upgrades and maintenance
Preventative system maintenance
Hardware and software training
System health checkups and documentation services
Clients that require specific service-level agreements for critical security systems will want to engage the ASG customer care team to develop a detailed service program.